Dear Vince, Just a quick note to once again thank you for taking the time and interest in the people of our organization by presenting to us on September 13/01. Your message was well received by our people, and each of us came away with something different. Comments I have heard include your contagious energy and enthusiasm, your practical team approach to business, and your unique and memorable customer service techniques. Our business at Clarica, is all about building long-term relationships and bringing clarity through dialogue to our customers' financial choices. Your business is analogous, and it is apparent that your extra efforts, marketing systems, and customer service processes make a huge difference in your success. We are proud to be associated with you, a dynamic and successful individual. Thanks again for your inspiring presentation. All the very best. Sincerely, Michael J. Christianson, CLU Agency Manager